What is the policy if the product arrives damaged at my place?
Take pictures of the damaged part(s) and send them to info@wall-masters.com, You will receive a full refund or we will send you a new product in case your product is damaged. Resends go out the next day and you will be provided with new shipping information immediately to the same email address.
What if I want to send my product back, but it is not damaged?
That is possible, you can find the return shipping address at the bottom of this page. In this case, you pay for the shipping costs.
What is the next step in the return process?
You can send us an email to info@wall-masters.com requesting your refund, we will send you a return address, ship the package to us, send us a tracking number and we will refund your purchase immediately.
How long does it take for me to receive my fee or new product?
We aim to send a replacement product within 24 hours after the resend has been approved, the same goes for refunds.
How many days do I have to return something?
You have 14 days to return your product.
Who will pay for the return of the product?
You will have to pay for shipping the product back to us.
